Episode 20
Four years to climb from number 29 to number 3 on Barron's Top 100 RIA list. From $25 billion to $80 billion in assets. A firm on track to hit $100 billion by year-end.
But here's the part that might make you uncomfortable: Two of NewEdge Capital Group's founders, Alex Goss and Neil Turner, weren't wealth management lifers. They were tech entrepreneurs who met at a New Orleans startup and co-founded a Silicon Valley-backed advertising technology company before ever entering the industry.
Another disruption story? Not quite. What they've built is something different entirely, and it started with a simple realization that changed everything.
When Alex and Neil entered wealth management in 2014, they noticed something their competitors missed: advisor platform businesses kept breaking at around $2 billion in assets. Not randomly. Consistently.
The reason? Most firms were trying to serve two completely different clients—end consumers and financial advisors—from the same resource pool. "Servicing an end client and an advisor are two different things," Neil explained. "People make the assumption that you can do both, and you really can't."
Think about it: An end client needs hand-holding through market volatility. An advisor needs technology that integrates seamlessly and responds in hours. These are entirely different businesses, and trying to resource both from the same team creates an inevitable tug-of-war.
NewEdge made a different choice. They bifurcated completely—separating Jerry Goss's client practice from the platform business in distinct entities. This allowed them to invest specifically in what advisors needed: people, technology, marketing, and infrastructure built exclusively for their success.
The result? They hit $5 billion in their first two years when they'd projected $2.5 billion in five.
Here's what most platforms get wrong: they try to be everything to everyone. NewEdge went the opposite direction—myopically focused on one type of advisor.
"Our firm's mission wasn't to make you successful," Alex shared. "Our goal was: let's find already successful advisors and give them more time and autonomy to do what they're already good at doing."
That meant recruiting advisors with established books who didn't need to be taught how to get clients. They needed infrastructure to do more of what they were already doing well. The average advisor age across NewEdge? 49, well below the industry average. These aren't advisors looking to monetize and retire. They're building toward something bigger.
And they're not coming alone. When advisors join and realize NewEdge actually delivers on its promises, they become fierce advocates, pulling their peers along. "When you hear from another advisor that it's true," Neil noted, "that matters a lot more than anything we can do in marketing."
Early on, Alex and Neil asked advisors what made the pre-2008 culture firms like AG Edwards so special. The answer was always "leadership." But then Alex noticed something: those advisor communities still existed decades after the leadership was gone. His father still takes trips with former AG Edwards colleagues today.
The insight? Culture isn't top-down. It's advisor-to-advisor.
So NewEdge invests heavily in getting advisors together—not for training sessions or product pitches, but socially. National conferences in places like Deer Valley. Regional advisor councils where they throw people in a room and just say "discuss." Topics range from organic growth strategies to staff vacation policies to client birthday gifts.
And they bring spouses. Because when your spouse becomes friends with other advisors' spouses, you're not going anywhere.
Perhaps NewEdge's most innovative program is their internal bridge system. When a high-net-worth advisor's $5 million client suddenly becomes a $50 million client through a business sale, that advisor can tap NewEdge Wealth's ultra-high-net-worth team to win the mandate together, without losing the client relationship.
In just 24 months, these Bridge Programs have closed nearly $2 billion in new assets. It's essentially an internal custodian referral program that nobody can take away or reprice.
Alex believes we're entering a new golden age for advisors. Before 2008, there were 30 to 40 culture-first firms where advisors loved working. Then those firms disappeared overnight, consolidated into four or five multinational banks.
Now they're re-emerging through the RIA channel. NewEdge is one of perhaps 20 to 30 firms that will reach significant national scale while maintaining distinct cultures. "Advisors should be able to have their cake and eat it too," Alex said. "Be with a firm they're excited about that gives them everything they need and makes them feel like they matter."
That's not disruption. That's restoration. Built by people who didn't know it was supposed to be impossible.
Ficomm Partners is the embedded growth partner for results-driven RIAs, and wealth management platforms. With a track record of helping over 250 clients achieve their growth goals, Ficomm understands that while industry patterns may repeat, each firm's growth challenges are unique. Ficomm prioritizes strategy and finds the most impactful ways to move you toward your goals. We align all your marketing activities with your business objectives, acting as your dedicated growth partner with our human-first approach, strategy-first methodology, and unrivaled team of industry marketing experts.